34. Based on your experience, how often do you encounter difficulties in accessing or using digital tools in the workplace?

This question aims to investigate the frequency with which workers experience problems related to accessing or using digital tools in the work context. The aim is to understand the prevalence of digital difficulties, which may affect productivity, inclusion and work well-being, also in relation to differences between generations.
Gen Z and Millennials tend to report fewer difficulties in accessing and using digital tools, reflecting greater familiarity with digital technologies and more everyday, fluid use.
Gen X presents an intermediate frequency of difficulties, with a significant number reporting encountering problems ‘sometimes’ or ‘rarely’.
Babyboomers, on the other hand, report difficulties “often” or “always”, indicating a more vulnerable group with respect to the effective use of digital technologies at work.

This trend suggests a correlation between age/generation and digital skills or confidence, with important implications for training and personalised support in companies.