Generations at Work in Portugal: Insights from MYCo Research

The MYCo research conducted in Portugal analyzes generational differences in workplaces, focusing on values, communication, conflict management, digitalization, and intersectional inclusion.

Sample and Company Context
The study includes 27 participants, mainly Millennials (28-43 years) and Generation X (44-59 years), with a predominance of men. Most work in small and micro enterprises, mainly in urban areas, with 63% in the services and commerce sectors. Many companies operate internationally, creating a dynamic, global work environment.

Generational Values and Culture
Generations show significant differences in work values. Millennials and Gen Z prioritize innovation, inclusion, environmental impact, and collaboration, while Baby Boomers place more importance on stability, loyalty, and tradition. Differences also emerge in attitudes toward authority and change.

Communication and Conflict Management
The research highlights that each generation favors different communication channels: younger workers prefer digital and collaborative tools, while older generations favor direct and formal contact. Communication style differences and expectations can cause conflicts, but personalized feedback and an open dialogue culture help prevent and manage tensions effectively.

Digitalization and Inequalities
The digital divide is a concrete challenge, with Baby Boomers reporting greater difficulties with technological tools than younger generations. Regular digital training, mentoring, and promoting a culture open to digital innovation are key strategies to overcome these barriers.

Intersectional Inclusion and Diversity
The study emphasizes that factors such as disability, gender, ethnicity, and political orientation influence intergenerational workplace relationships, with perceptions varying across age groups. A collaborative, respectful, and transparent work environment is a widely shared value.
Conclusion

The MYCo research in Portugal reminds us of the importance of recognizing and valuing generational differences to support organizational growth. Open communication, flexible management tools, and fostering an inclusive digital culture are fundamental steps to build resilient and inclusive workplaces.